Client Success Officer

About the role

Jo Academy, a leading EdTech company in Jordan, is looking for a Client Success Officer to ensure schools smoothly onboard, adopt, and continuously use its digital learning platform. The role combines implementation support, training, and ongoing relationship management to drive high client satisfaction.

Key responsibilities

• Support onboarding of new schools after contract signing or pilot approval.
• Coordinate with school administrators, teachers, and stakeholders during implementation.
• Deliver training sessions on platform features and workflows.
• Maintain regular communication with assigned schools, including visits, check‑ins, and follow‑up meetings.
• Build strong relationships with school coordinators, principals, teachers, and admins.
• Track school usage, identify adoption risks, and recommend actions to improve engagement.
• Receive, classify, and coordinate client issues with support, product, or technical teams, ensuring timely resolution.

Required profile

• Strong communication and relationship‑building abilities.
• Ability to manage multiple client accounts and prioritize tasks.
• Proactive attitude toward identifying and solving adoption challenges.

Required skills