Community and Support Specialist

About the role

The Community and Support Specialist will act as the bridge between Tamatem and its players, delivering prompt and effective assistance while fostering strong relationships with the user community.

Key responsibilities

• Manage and resolve a high volume of tickets and comments, ensuring timely responses.
• Clarify user complaints, identify root causes, and provide clear solutions.
• Maintain an up‑to‑date user database through internal and external communications.
• Prepare reports by collecting and analysing user information.
• Document inquiries and forward relevant details to product or management teams.
• Monitor in‑game chat and adhere to communication guidelines.
• Offer advice on games that best meet user needs using appropriate tools.

Required profile

• Bachelor’s degree in Business Administration, Management, Public Relations or a related field.
• 1‑2 years of experience, preferably in a mobile gaming environment.
• Excellent written and verbal communication in English and Arabic.
• Strong time‑management, problem‑solving, and multitasking abilities.
• Ability to work under pressure and collaborate within a fast‑paced team.

Required skills

• CRM systems