Concierge Agent

About the role

The Concierge Agent provides personalized assistance to guests, handling both hotel‑related and external inquiries. Working closely with front‑office teams, the role ensures guests receive accurate information and seamless service throughout their stay.

Key responsibilities

• Assist guests with all inquiries, including local attractions, transportation, and non‑hotel services.
• Conduct shift briefings to communicate operational requirements.
• Maintain relationships with airport concierge services and nearby retailers, keeping promotional information up to date.
• Stay informed about daily city events, points of interest, and transport options.
• Supply and present forms and brochures according to hotel standards.
• Review the Log Book for pending requests from previous shifts.
• Handle incoming and outgoing guest mail, parcels, courier services, and special deliveries.
• Process transportation requests and manage guest key security following policy.
• Answer telephone calls and take messages for guests who are away.

Required profile

• Strong verbal English communication skills.
• Team‑oriented attitude with the ability to collaborate with co‑workers and managers.
• Calm, courteous, and attentive to guest needs.
• Capability to foster positive relationships with hotel residents and patrons.
• Good judgment when dealing with difficult guests.
• Comfort working in a multicultural environment.

Required skills