Contact Center Executive – Customer Service

About the role

Aramex is looking for a proactive Contact Center Executive to deliver exceptional customer service. You will handle inbound inquiries, manage shipment requests, and resolve issues to ensure customer satisfaction and loyalty.

Key responsibilities

• Respond to customer inquiries via phone, email or chat, providing personalized service.
• Log shipment collection requests and track shipments for updates on Express, Domestic, Shop & Ship, and personalized services.
• Handle and resolve complaints, escalating issues outside the contact‑center scope to the appropriate departments.
• Provide product and service information, answer general questions, and verify delivery details.
• Initiate outbound calls to gather location and timing preferences for shipments.
• Manage customer expectations professionally and maintain a customer‑centric approach.

Required profile

• Bachelor’s degree or equivalent experience in customer service or a related field.
• 1‑2 years of experience in a call‑center or customer‑service role.
• Flexibility to work all shifts.
• Strong communication and problem‑solving abilities.

Required skills

• Proficiency with contact‑center systems (CRM tools, ticketing systems).
• Basic office software knowledge (MS Office).