Customer Care Coordinator

About the role

We are looking for a Customer Care Coordinator to join our fast‑paced team in Irbid. The role focuses on managing multiple client accounts, ensuring high satisfaction, and supporting sales growth through proactive service and coordination.

Key responsibilities

• Drive increased sales by delivering superior customer service and timely follow‑up.
• Process quotes, proposals, and orders while maintaining accurate records.
• Support outside sales representatives to win new business and expand existing accounts.
• Use forecasts and stock data to plan inventory and reduce production costs.
• Provide clients with price schedules, product information, and job status updates.
• Coordinate internal support teams to complete tasks efficiently.
• Measure performance with key metrics and prepare reports.
• Ensure client issues are resolved promptly and work with internal departments to guarantee quality and on‑time delivery.

Required profile

• Excellent verbal and written communication skills in English.
• Strong attention to detail and analytical ability.
• Highly organized with the capacity to prioritize tasks.
• Ability to work independently without supervision.
• Adaptable to a flexible, dynamic, and fast‑moving environment.

Required skills

• Proficient use of Microsoft Office applications.