This job is no longer available
This job expired on 11/09/2026. It no longer accepts applications.
Customer Care Officer
Sama Telecom · Gouvernorat d'Amman
Job description
About the role
We are seeking a motivated Customer Care Officer to join Sama Telecommunications in Amman. The role involves delivering professional assistance to our customers, ensuring their inquiries are resolved efficiently and their experience remains positive.
Key responsibilities
- Respond to customer inquiries via phone, email or chat and provide accurate information.
- Track and follow up on customer requests and complaints until a satisfactory resolution is achieved.
- Collaborate with internal departments such as billing, technical support and sales to address customer needs.
- Maintain detailed records of interactions and update the customer database.
- Promote a positive brand image by delivering courteous and timely service.
Required profile
- Diploma or Bachelor’s degree in any relevant field.
- Excellent verbal and written communication skills.
- Ability to work under pressure and as part of a team.
- Previous experience in a customer service environment is preferred.
Required skills
- Proficiency with computer applications, especially Microsoft Office (Word, Excel, Outlook).
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Sama Telecom
Gouvernorat d'Amman
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