Customer Service Advisor (On-Site)

About the role

The Customer Service Advisor will provide exceptional support to our customers, handling inquiries, complaints, and product information across phone, email, and chat channels. Working on‑site, you will collaborate with various departments to ensure service goals are achieved and maintain accurate customer records.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Provide information about products and services
• Process orders and returns
• Update customer information in the system
• Provide feedback to management regarding customer complaints and issues
• Work closely with other departments to ensure that customer service goals and objectives are met

Required profile

• Bachelor's degree in English or a related field
• English proficiency at C1/C2 level
• 1‑2 years of experience in a customer service role
• Strong verbal and written communication skills
• Strong customer service orientation
• Ability to multitask and prioritize
• Strong problem‑solving skills
• Proficient with relevant computer software and tools
• Ability to work well under pressure and meet deadlines
• Flexible to work onsite
• Experience in customer service or sales is a plus

Required skills