Customer Support Representative – Full‑Time (English Required)

About the role

We are seeking a dedicated Customer Support Representative to join our office‑based team. The position focuses on delivering excellent, non‑sales customer service through chat, social media and phone channels, ensuring a positive experience for every client.

Key responsibilities

• Respond to customer inquiries via website chat, social media platforms, and phone calls.
• Provide timely, professional, and helpful assistance.
• Address customer concerns while maintaining a positive experience.
• Follow up on requests and deliver accurate information about products and services.
• Maintain a high level of professionalism in all interactions.

Required profile

• Excellent written and verbal English communication skills (mandatory).
• Strong customer service and problem‑solving abilities.
• Ability to work efficiently in a fast‑paced environment.
• Flexibility to work rotating shifts, including 2–3 overlapping schedules.

Required skills

What we offer

• Comprehensive training and ongoing support.
• A professional and collaborative work environment.
• Opportunities to grow and develop a career in customer service.