Dynamics 365 CRM Associate

About the role

PwC is looking for a Dynamics 365 CRM Associate to join its Digital & Cyber Business Unit. You will design, develop, and customize Microsoft Dynamics 365 Customer Engagement solutions and Power Platform components for a range of clients across the Middle East.

Key responsibilities

• Configure and customize Dynamics 365 CE modules such as Sales, Customer Service, Field Service, and Marketing.
• Develop Business Process Flows, Business Rules, Plugins, custom workflow activities, and APIs using C#/.NET and the XRM SDK.
• Implement client‑side scripting with JavaScript/TypeScript for form logic and UI enhancements.
• Build advanced UI scenarios using PowerApps Component Framework (PCF) controls.
• Design and develop Model‑Driven and Canvas apps, automate processes with Power Automate, and manage entities in Dataverse.
• Create integrations using REST APIs, OData, and the Dataverse Web API, and support data migration and ETL activities.

Required profile

• Strong technical background with attention to detail.
• Ability to work collaboratively in a fast‑paced consulting environment.
• Experience delivering solutions that follow Microsoft best practices.

Required skills

• Microsoft Dynamics 365 Customer Engagement (CE)
• C# / .NET, XRM SDK
• JavaScript and TypeScript
• Power Platform – PowerApps Component Framework (PCF), Model‑Driven & Canvas apps
• Power Automate
• Dataverse (entity modeling, security roles)
• REST APIs, OData, Dataverse Web API
• Data migration and ETL processes