Field & Installed Base Engineer

About the role

We are seeking a hands‑on, customer‑focused Field & Installed Base Engineer to act as our permanent technical presence in South Jordan. The role is pivotal for protecting and expanding our OEM installed base, strengthening client relationships, and uncovering service and business opportunities across the region.

Key responsibilities

• Conduct regular site visits in Aqaba, Karak, Tafila, and Ma’an to maintain strong client engagement and technical presence.
• Provide on‑site technical support and ensure timely response to customer needs.
• Build and maintain trusted relationships with clients as a technical partner.
• Maintain an accurate register of the installed base, including OEM details, models, and equipment condition.
• Monitor equipment performance, identify risks, service needs, and improvement opportunities.
• Identify service, retrofit, upgrade, and replacement opportunities within the installed base.
• Support early tender engagement by sharing field insights and market intelligence.
• Contribute to pipeline development and assist commercial and business development activities.
• Coordinate closely with head office and OEM principals to align technical and commercial efforts.
• Prepare structured monthly field reports covering activities, findings, and opportunities.

Required profile

• Bachelor’s degree in mechanical engineering or a related field.
• Minimum 5 years of field experience in mechanical or industrial environments.
• Experience in the Potash, Bromine, or Cement industries is a strong advantage.
• Fluency in Arabic and English.

Required skills

• Mechanical engineering