French-Speaking Customer Service Agent

About the role

Extensya is seeking motivated, French‑speaking graduates to join its customer service team in Jordan. You will work in a dynamic, professional environment, handling client interactions across multiple channels while ensuring a high level of satisfaction.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat in a courteous and efficient manner.
• Resolve complaints and provide appropriate solutions to meet client expectations.
• Maintain accurate records of all interactions and follow established procedures.
• Uphold professionalism and service quality standards at all times.

Required profile

• Bachelor’s degree (mandatory).
• Fluency in French (mandatory) and good command of English.
• Strong communication and interpersonal abilities.
• Previous customer service experience is a plus.
• Willingness to work rotational shifts.
• Currently residing in Jordan.

Required skills

What we offer

• Competitive salary package.
• Friendly and professional work environment.
• Opportunities for career development and growth.
• International exposure within a leading outsourcing company.