Front Desk Agent – Guest Experience Expert

About the role

The Front Desk Agent, also known as a Guest Experience Expert, is the first point of contact for guests at The Ritz‑Carlton in Amman. You will create memorable, personalized experiences throughout the guest’s stay by handling check‑ins, check‑outs, and a wide range of service requests.

Key responsibilities

• Process operational needs such as reservations, check‑in/check‑out procedures, and billing.
• Address guest requests promptly, providing local area information and personalized recommendations.
• Complete daily reports and documentation to ensure smooth operations.
• Maintain a safe, clean, and welcoming front‑desk environment while adhering to company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to stand, sit, or walk for extended periods and lift objects up to 10 lb without assistance.

What we offer

• Meals provided on duty and on days off.
• Accommodation provided if required.