Front Desk Agent

About the role

The Front Desk Agent is the first point of contact for guests, delivering memorable and personalized service throughout their stay. You will work in a dynamic hotel environment, ensuring smooth check‑in and check‑out processes while upholding the brand’s Gold Standards.

Key responsibilities

• Process guest arrivals and departures efficiently.
• Handle guest requests, inquiries, and complaints with professionalism.
• Prepare and complete daily operational reports.
• Provide local area information and recommendations.
• Maintain a safe, clean, and organized front‑desk area.
• Adhere to company policies, confidentiality standards, and asset protection procedures.
• Stand, walk, or sit for extended periods and lift objects up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• Ability to work full‑time, on‑site, and maintain a professional appearance.

Required skills