Front Desk / Reception Agent

About the role

We are looking for a Front Desk/Reception Agent to join the Fairmont Amman team. The role involves greeting guests, handling check‑ins and check‑outs, and delivering a high standard of service in a luxury hotel environment.

Key responsibilities

• Offer professional, friendly and engaging service to all guests.
• Greet, check in and settle guest accounts while following service standards.
• Maintain accurate daily transaction records, handle cash, currency exchange and balance the float.
• Handle guest requests, questions and concerns promptly and effectively.
• Promote a professional team environment and follow department policies.
• Perform any other tasks assigned by management.
• Uphold the highest standard of internal and external customer service at all times.
• Assist with duties in the absence of team members and follow all hotel procedures.

Required profile

• Proficient in English (verbal & written); a second language is an asset.
• Previous experience with Property Manager software is a plus.
• Knowledge of Microsoft Office Suite.
• Ability to handle multiple tasks in a fast‑paced environment.
• Focus on guest needs while remaining calm and courteous.
• Strong interpersonal and problem‑solving abilities.
• Capable of standing for long periods, at least 8 hours per shift.

Required skills

• Microsoft Office Suite
• Property Manager (software)