Front Desk Senior Receptionist

About the role

We are seeking a professional, friendly, and compassionate Front Desk Senior Receptionist to be the first point of contact for clients and their pets at our leading veterinary hospital. You will create a welcoming experience, manage daily front‑desk operations, and support the veterinary team with administrative tasks.

Key responsibilities

• Welcome clients and their pets, providing a professional and friendly first impression.
• Manage front‑desk operations, including appointment scheduling, patient check‑ins and check‑outs.
• Answer phone calls, WhatsApp messages, emails, and client inquiries promptly.
• Maintain accurate client and patient records and handle payments and invoices.
• Communicate clearly with veterinarians, veterinary nurses, and other team members.
• Provide general information about hospital services and appointment procedures.
• Follow up with clients regarding appointments, treatments, or other requirements.
• Keep the reception area clean, organized, and professional.
• Handle client concerns and complaints politely, escalating when necessary.
• Protect client and patient confidentiality at all times.

Required profile

• Bachelor’s degree or diploma in a relevant field.
• Previous experience in reception, front desk, customer service, administration, or a veterinary/medical environment.
• Excellent English speaking and writing skills.
• Strong communication, interpersonal, organizational, and time‑management abilities.
• Professional appearance, positive attitude, and genuine love for animals.
• Flexibility to work shifts, weekends, or public holidays.

Required skills

• Computer skills for handling administrative tasks and record‑keeping.

What we offer

• A professional and supportive working environment.
• Opportunity to work with an experienced veterinary team.
• Career development and learning opportunities.
• The chance to contribute to excellent care for animals and their owners.