Global IT Support Coordinator

About the role

Relief International is seeking a Remote Global IT Support Coordinator to provide advanced technical assistance to its country programmes in Jordan, Lebanon, Syria, Türkiye, Palestine, Yemen and additional support for Sudan and global teams. The role operates in high‑context environments with limited local IT infrastructure, requiring strong autonomy and problem‑solving abilities.

Key responsibilities

• Deliver advanced support for Microsoft 365, SharePoint, OneDrive, and other business applications across multiple country offices.
• Act as the primary IT focal point for locations without local IT staff, ensuring continuity of services.
• Manage user accounts, system access, permissions, and onboarding activities in compliance with security policies.
• Mentor and support country IT staff and focal points, providing guidance and training.
• Coordinate software licensing, procurement, and asset management in line with donor and organisational requirements.
• Monitor regional IT infrastructure, network devices and support cybersecurity controls.

Required profile

• Proven experience delivering IT support in multi‑country or remote settings.
• Ability to work independently in high‑risk, low‑resource environments.
• Strong problem‑solving, adaptability and communication skills.
• Willingness to undergo standard pre‑employment checks.

Required skills

• Microsoft 365
• SharePoint
• OneDrive
• User access and system permission management
• Software provisioning and licensing
• IT asset management
• Cybersecurity controls
• Network device monitoring