Guest Experience Expert - Concierge

About the role

The Guest Experience Expert – Concierge is responsible for creating memorable, personalized experiences for guests throughout their stay at our luxury property. You will act as a knowledgeable host, guiding guests, handling requests, and ensuring every interaction feels seamless and exceptional.

Key responsibilities

• Deliver a wide range of concierge services, including local area recommendations and assistance with guest inquiries.
• Process operational needs such as check‑in/check‑out support, report completion, and coordination with other hotel departments.
• Address guest requests promptly, maintaining high standards of service and professionalism.
• Move throughout the property, handling objects up to 10 lb, and remain on your feet for extended periods.
• Uphold safety, confidentiality, and company policies at all times.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• Ability to work full‑time, on‑site in Amman.

Required skills

What we offer

• Opportunity to work with a world‑renowned luxury brand.
• Inclusive, diverse workplace that values each associate’s background.
• Training and development programs to grow your hospitality career.