Head of Support Services - Lebanon, Jordan, Iraq

About the role

The Danish Refugee Council (DRC) is moving towards a shared management arrangement across Lebanon, Jordan and Iraq, bringing the three country operations under more integrated leadership. The Head of Support Services (HOSS) provides coherent leadership of support functions across the three operations and the MEAE HQ Hub, working closely with the Country Director and senior management to drive the transition to shared ways of working, improve efficiency and ensure compliance, risk management and operational support. The post is based in Amman, Jordan, on a 12-month renewable contract.

Key responsibilities

• Lead and manage Support Services Department Heads across the three countries, covering workforce planning, performance, well-being and professional development, and coach and mentor wider support teams.
• Provide strategic leadership across Finance, HR, Supply Chain, Administration and IT, and advise senior management on compliance, registration, audits and resource management.
• Lead coordinated workforce and resource planning and ensure hosting and operational support for the MEAE HQ Hub.
• Oversee implementation of the Risk Management Framework, manage the country risk register, and develop a country risk management plan.
• Ensure policies, SOPs and administrative systems comply with national legislation, donor requirements and DRC standards; oversee internal and external audits and corrective actions.
• Contribute to country strategies, budgets and project development, and deputise for the Country Director when requested.
• Promote effective use of DRC Dynamics ERP, act as lead user for Projects and Finance, and share system data with the HQ Hub.

Required profile

• Minimum 7 years' relevant experience, including substantial senior-level experience managing Support Services in an international NGO.
• Demonstrated experience managing multi-functional Support Services in an INGO with an institutional donor portfolio, including donor compliance and financial and operational controls.
• Minimum 4 years' people-management experience.
• Strong operational management experience, including in complex and emergency settings.
• Master's degree or advanced professional qualification in Finance, Business Administration or Logistics Management.
• English proficiency required; Arabic is an advantage.

Required skills

• Desirable: extensive experience and technical expertise in Finance and/or Supply Chain.
• Desirable: knowledge of and ability to manage Microsoft Dynamics 365 ERP.

Applications require a cover letter and an updated CV (no more than four pages) uploaded through the application form; email applications are not considered. The closing date is 19 November 2026.