Help Desk Coordinator

About the role

The Help Desk Coordinator ensures smooth front‑desk operations and high‑quality visitor management within a bank environment. This role combines customer service excellence with administrative oversight to support both staff and clients.

Key responsibilities

• Develop and maintain front‑desk procedures and standards.
• Supervise daily reception activities, ensuring the highest level of service.
• Guide visitors, record their entry, and produce accurate logs, reports, and dashboards.
• Monitor security protocols to prevent unauthorized access to the building.
• Maintain a clean, organized reception area that reflects the bank’s image.
• Answer and direct phone calls, resolve routine inquiries, and escalate complex issues to appropriate teams.
• Identify opportunities for process, technology, and AI improvements.

Required profile

• Diploma in a relevant field.
• 10+ years of experience in large companies or banks, preferably in help‑desk or customer‑support roles.
• Fluent in English and Arabic with a professional appearance.
• Strong analytical, problem‑solving, and communication skills.
• High attention to detail and data accuracy.
• Excellent coordination and organizational abilities.

Required skills

• Proficiency in Microsoft Office.

What we offer

• Opportunity to work in a reputable banking environment.
• Professional development through process‑improvement initiatives.