Help Desk Coordinator

About the role

The Help Desk Coordinator ensures smooth front‑desk operations and visitor management within a banking environment. This role combines procedural development, supervision of reception staff, and high‑quality reporting to support both customers and internal teams.

Key responsibilities

• Develop and maintain front‑desk procedures and standards.
• Supervise reception staff to deliver excellent service and accurate reporting.
• Guide visitors, maintain high‑quality logs, and produce dashboards for data analysis.
• Update customer status information and suggest improvements, including technology and AI initiatives.
• Administer reception operations, resolve queries, and escalate complex issues.
• Ensure security by preventing unauthorized entry into the bank premises.
• Maintain a clean, organized reception area that reflects the bank’s image.
• Greet visitors professionally and manage incoming phone calls.

Required profile

• Diploma in a related field.
• 10+ years of experience in large companies or banks.
• Fluent in English and Arabic.
• Professional appearance and strong interpersonal skills.
• Excellent communication, reporting, analytical, and problem‑solving abilities.
• High attention to detail and strong coordination skills.

Required skills

• Microsoft Office

What we offer

• Opportunity to work in a reputable banking environment.
• Leadership responsibilities over front‑desk operations.
• Professional development through process‑improvement initiatives.