Human Resources Business Partner

About the role

51Talk is seeking a hands‑on Human Resources Business Partner to support its Jordan operations. This role blends strategic partnership with day‑to‑day HR execution, working closely with business leaders while handling frontline employee matters.

Key responsibilities

• Partner with business leaders on people and organisational issues.
• Manage daily HR operations such as onboarding, probation, employee movements, attendance, and off‑boarding.
• Handle employee relations, grievances, disciplinary cases, and workplace issues.
• Support performance management, PIP processes, employee engagement, and retention initiatives.
• Coach managers on employee management and performance matters.
• Monitor HR metrics including headcount, turnover, attendance, and performance.
• Ensure compliance with Jordanian labour law and internal policies.
• Collaborate with Talent Acquisition on manpower planning and onboarding (recruitment is managed by a separate team).

Required profile

• Bachelor’s degree in HR, Business Administration or a related field.
• 3–5+ years of HR experience, preferably as an HR Business Partner or Generalist.
• Strong background in employee relations, performance management and HR operations.
• Good knowledge of Jordanian labour law.
• Experience in fast‑paced environments such as sales, telesales, BPO, call centres or EdTech is a plus.
• Excellent communication and stakeholder‑management skills.
• Hands‑on, execution‑oriented attitude with willingness to handle ground‑level HR tasks.
• Fluent in English and Arabic.

Required skills