Implementation Analyst

About the role

The Implementation Analyst supports network deployment projects by acting as the main technical contact for on‑site technicians, troubleshooting complex issues, and improving processes through automation and scripting. The role ensures smooth project execution, accurate documentation, and effective issue resolution.

Key responsibilities

• Serve as the primary technical contact during project implementations.
• Configure and troubleshoot routers, switches, firewalls, and wireless devices.
• Support WAN circuit turn‑ups and network technologies such as VLANs, OSPF, BGP, ACLs, and VPNs.
• Work across vendors including Cisco, Fortinet, Palo Alto, and Cradlepoint.
• Develop scripts and automation to improve efficiency.
• Collaborate with Engineering to maintain runbooks and processes.
• Act as an escalation point for technical issues.
• Track issues and maintain project documentation.
• Support team development through mentorship.

Required profile

• CCNA certification or equivalent experience.
• Fortinet NSE4 certification or equivalent.
• Strong networking fundamentals and troubleshooting skills.
• Experience with WAN, telecom, or Wi‑Fi environments (preferred).
• Process‑driven with good documentation and communication skills.

Required skills

• Cisco networking equipment
• Fortinet firewalls
• Palo Alto firewalls
• Cradlepoint devices
• VLAN configuration
• OSPF routing
• BGP routing
• ACL configuration
• VPN setup
• WAN circuit provisioning
• Scripting/automation