IT Digital Product Support Engineer

About the role

The IT Digital Product Support team is seeking a proactive engineer to lead the design, development, and implementation of digital applications. You will work closely with cross‑functional teams to ensure seamless integration and optimal performance.

Key responsibilities

• Lead design, development, and deployment of digital applications within the unit.
• Collaborate with cross‑functional teams for integration with existing systems.
• Provide technical support and mentorship to junior specialists and IT staff.
• Assess and optimize applications to improve performance and user experience.
• Manage the full application lifecycle, including updates, upgrades, and retirement.
• Ensure compliance with industry standards and security protocols.
• Troubleshoot complex issues and deliver timely solutions.
• Create documentation and training materials for users and support staff.

Required profile

• Bachelor's degree in Computer Science, IT or related field (advanced degree or certifications preferred).
• Minimum 2 years of experience in application development and support.
• Strong problem‑solving, analytical, and communication skills.
• Ability to work collaboratively in a team‑oriented environment.

Required skills

• Proficiency in Java, Python, or C# programming languages.
• Experience with cloud computing platforms and services.
• Knowledge of digital product lifecycle management.
• Understanding of cybersecurity principles and best practices.