Microsoft Dynamics 365 Retail Functional Consultant

About the role

INSIGHT Business Solutions is seeking a Microsoft Dynamics 365 Retail Functional Consultant to join its Amman office. The consultant will work with clients to analyse retail processes, gather requirements and design functional solutions using Dynamics 365 retail, finance and operations modules.

Key responsibilities

• Analyse retail business processes and identify improvement opportunities.
• Conduct workshops, gather and document functional requirements.
• Design and configure Dynamics 365 retail, finance and operations solutions.
• Test system functionalities and support implementation and rollout activities.
• Provide user training, post‑implementation support and continuous optimisation.
• Collaborate with technical teams to ensure seamless integration.
• Maintain clear communication with stakeholders to align solutions with business objectives.

Required profile

• Strong analytical skills with a solid understanding of retail operations, sales, inventory and supply‑chain workflows.
• Excellent communication abilities in English; Arabic proficiency is a plus.
• Knowledge of finance processes within ERP and retail systems.
• Ability to work collaboratively in cross‑functional, fast‑paced client environments.
• Bachelor’s degree in Business, Finance, Information Systems or related field, or equivalent practical experience.

Required skills

• Microsoft Dynamics 365
• Dynamics 365 Finance & Operations (F&O)
• Dynamics 365 Retail module
• Hands‑on experience configuring and testing ERP solutions.