Multi-Property Reservations Agent

About the role

A full-time, non-management Multi-Property Reservations Agent is needed at a St. Regis property in Amman, Jordan. The role handles reservation requests, changes and cancellations received by phone, fax or mail, and follows sales techniques to maximise revenue.

Key responsibilities

• Process reservation requests, changes and cancellations by phone, fax or mail and identify the appropriate room type
• Verify availability of room type and rate, and explain guarantee, special rate and cancellation policies
• Accommodate and document special requests, and answer questions about facilities, services and room accommodations
• Input and access data in the reservation system, coding special room types such as complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations
• Follow proper escalation procedures for guest concerns and comply with company policies, confidentiality and asset protection requirements
• Welcome guests, anticipate their needs, assist people with disabilities and speak clearly and professionally on the telephone
• Maintain positive working relationships, support the team and meet quality assurance standards
• Move objects weighing up to 10 pounds and perform other reasonable duties asked by supervisors

Required profile

• High school diploma or G.E.D. equivalent preferred
• No related work experience or supervisory experience required
• No license or certification required