Operations Manager

About the role

Marsh, a global leader in risk, reinsurance and capital, people and investments, and management consulting, is seeking an experienced Operations Manager in Amman, Jordan. The role leads operational excellence, mentors a high-performing team and drives strategic improvements. It suits someone with a strong finance background and operational expertise who can quickly learn new processes. The position is hybrid, with at least three days per week in the local office.

Key responsibilities

• Lead and manage a diverse operational team, fostering a culture of excellence, accountability and continuous improvement.
• Oversee day-to-day operations, ensuring efficiency, compliance and alignment with organizational objectives.
• Drive financial management and cost-optimization initiatives across operational functions.
• Develop and implement process improvements using AI tools and modern technology solutions.
• Mentor and develop junior colleagues through coaching and clear career pathways.
• Collaborate with cross-functional teams to optimize workflows and eliminate bottlenecks.
• Analyze operational metrics and KPIs to identify trends, risks and opportunities.

Required profile

• 8-10 years of experience in operations or finance management.
• Proven track record of leading teams of five or more professionals.
• Bachelor's degree in Finance, Business Administration, Operations Management or a related field.
• Preferred: an MBA or other advanced business qualification; experience in financial operations such as FP&A, accounting operations or controllership; certifications in operations management, project management or finance; experience with ERP or financial management systems; experience implementing process automation or AI-driven solutions; experience leading organizational change initiatives.

Required skills

• Strong financial acumen, including budgeting, forecasting and financial analysis.
• Ability to quickly learn and master complex operational processes and systems.
• Knowledge of AI tools and their use in operational efficiency and automation.
• Excellent analytical, problem-solving and decision-making skills.
• Strong communication and stakeholder-management skills.