Remote Afterhours Driver Support Specialist

About the role

Spotter Labs is seeking a Remote Afterhours Driver Support Specialist to assist truck drivers across the United States during night and weekend shifts. Based in Jordan, you will be the first point of contact when drivers encounter issues outside normal working hours.

Key responsibilities

• Respond to driver inquiries and troubleshoot problems related to loads, shippers, receivers, pickups, deliveries, and navigation.
• Coordinate with dispatchers, brokers, and other team members via Slack and the Transportation Management System (TMS).
• Document incidents and actions taken, ensuring clear communication of updates to all parties.
• Help drivers stay on schedule and avoid delays by providing timely information and support.

Required profile

• Strong spoken and written English with excellent communication skills.
• Ability to remain calm and professional in urgent situations.
• Problem‑solving mindset and capacity to work independently during night and weekend shifts.
• Reliable computer usage and familiarity with online communication tools.

Required skills

• Transportation Management System (TMS) usage.
• Slack for team communication.

What we offer

• Fully remote position for candidates based in Jordan.
• Two‑week comprehensive training with a $150 per week stipend.
• Up to 10 days of paid time off per year.
• Opportunities for growth as the company expands.