Sales Support Officer

About the role

The Sales Support Officer will provide essential administrative and coordination assistance to PayOne’s sales team, ensuring that client documentation, proposals, contracts and CRM records are accurately prepared, processed and maintained. This role acts as the operational bridge between sales and other departments, helping deals move smoothly from application to onboarding.

Key responsibilities

• Prepare, process and file sales contracts, agreements and onboarding documents, verifying completeness and accuracy.
• Collect and organise supporting documents such as commercial registration, identification and authorized signatory details.
• Maintain and update the CRM with client details, contract terms and account status, and track pending applications.
• Coordinate with internal departments to move deals forward from lead to live transaction, escalating issues when needed.
• Prepare sales quotes, proposals and pricing sheets, and handle routine client correspondence.
• Manage PayOne’s relationships with acquirers and partners.
• Support process improvement by standardising documentation and workflows.
• Compile basic sales activity reports and take minutes during executive meetings.

Required profile

• Bachelor’s degree in Business Administration, Management or a related field.
• 1‑2 years of relevant experience, or recent graduate with relevant internship experience.

Required skills

• Proficiency with a CRM system.