Service Desk Admin II (ADPE)

About the role

The Service Desk Admin II (ADPE) leads the service desk operations for V2X, providing senior‑level technical support to military and civilian customers. The role combines hands‑on desktop troubleshooting with supervision of ADPE Technicians I and ensures the stability of both classified and unclassified computer systems.

Key responsibilities

• Proactively manage ADPE service desk operations and supervise ADPE Technicians I.
• Act as an escalation point for complex or controversial support calls.
• Install, configure, and maintain DOD‑approved communication and security software on government computers.
• Join client PCs to Microsoft Active Directory domains and configure Microsoft Outlook.
• Troubleshoot hardware, Windows operating systems, Microsoft Office, network connectivity, TCP/IP, and Exchange Server issues.
• Configure and maintain network printers and other peripheral devices.
• Provide training to ADPE technicians on system baselines and troubleshooting procedures.
• Perform other service desk duties as required.

Required profile

• Legal eligibility to work in the host country, including the ability to obtain and maintain a host‑nation visa and driver’s license.
• Experience supervising technical staff and handling escalation calls.
• Strong customer‑service orientation for both military and civilian users.

Required skills

• Windows operating systems (desktop and laptop)
• Microsoft Office 2007
• Microsoft Exchange Server
• Microsoft Active Directory
• Microsoft Outlook (all versions)
• TCP/IP and network troubleshooting
• Hardware repair and maintenance
• Configuration of network printers
• DOD‑approved communications and security software

What we offer

• Company‑paid housing and transportation
• Completion bonus
• Tuition reimbursement program