Sommelier Wine Specialist

About the role

Join Orient Express, a luxury brand within the Accor Group, as a Sommelier Wine Specialist in Amman. You will provide expert wine recommendations and service to guests in a five‑star hotel environment.

Key responsibilities

• Provide professional and personalized wine recommendations, pairing suggestions, and beverage guidance to guests.
• Perform wine service according to fine‑dining and five‑star hotel standards, including correct presentation, opening, and pouring techniques.
• Support the management, organization, and maintenance of the wine cellar, ensuring proper storage conditions and stock rotation.
• Assist in monitoring wine inventory levels, reporting shortages, breakages, and quality issues.
• Contribute to the development, updating, and presentation of the wine list in line with the restaurant’s concept and positioning.
• Collaborate closely with the kitchen brigade to ensure harmonious food and wine pairings.
• Support the training of service staff on wine knowledge, service techniques, and beverage upselling.
• Ensure compliance with hygiene, safety, and food & beverage service standards.
• Assist in controlling beverage costs, minimizing waste, and supporting revenue optimization through informed sales.
• Manage guest preferences, special requests, and VIP experiences with discretion and professionalism.
• Participate in wine tastings, supplier meetings, and product evaluations as required.

What we offer

• A competitive salary package.
• Heartist® Program: employee benefit card with discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development opportunities to grow within the property and across the Accor network.