Technical Support Engineer

About the role

Hikma Pharmaceuticals is seeking a Technical Support Engineer to join its manufacturing team in Amman. The role focuses on monitoring and optimizing production processes, ensuring product quality, and supporting continuous improvement across the plant.

Key responsibilities

• Monitor manufacturing process flows and implement improvements to enhance quality, cost utilization, and throughput.
• Prepare, file, and maintain SOPs, batch records, protocols, reports, and related documentation.
• Identify potential hazards and safety issues, conduct engineering analyses, and apply preventive measures.
• Follow up on validation activities, procurement, warehouse management, logistics, CAPEX/OPEX projects, spare‑parts management, equipment qualification, calibration, and training.
• Ensure adherence to cGMP, safety, quality, health, and environmental procedures.
• Create, modify, review, and approve SOPs and conduct biennial SOP reviews.
• Develop protocols, risk assessments, and support scale‑up projects with R&D.
• Participate in day‑to‑day production, packaging, and labeling operations.
• Update master batch records, packaging batch records, and block flow diagrams throughout the product lifecycle.
• Prepare investigation reports, manage incidents, variances, and CAPA implementation.
• Initiate production APRs and issue purchase orders for production batches.

Required profile

• Engineering degree (chemical, mechanical, pharmaceutical or related field).
• Experience in a regulated manufacturing environment.
• Strong knowledge of cGMP, SOPs, validation, and documentation practices.
• Analytical mindset with solid problem‑solving abilities.
• Ability to collaborate with R&D, quality, and operations teams.
• Attention to safety, detail, and regulatory compliance.

Required skills

• cGMP compliance
• Standard Operating Procedure (SOP) development and review
• CAPA management
• Equipment qualification and calibration
• Process validation
• Procurement and logistics coordination
• CAPEX/OPEX budgeting and management
• Risk assessment and investigation reporting