Waiter / Waitress – Guest Service Expert

About the role

Join the Sheraton team in Amman as a Guest Service Expert, delivering memorable dining experiences for our guests. You will be responsible for creating a welcoming atmosphere, ensuring smooth service, and maintaining high standards of cleanliness and hospitality.

Key responsibilities

• Set, clear, and reset tables promptly and accurately.
• Communicate orders and special requests with the kitchen staff.
• Serve food and beverages, attend to guest needs, and respond to inquiries.
• Maintain a clean and organized dining area, including work stations and supplies.
• Follow safety and hygiene procedures, handling objects up to 25 lb unaided and up to 50 lb with assistance.
• Assist with opening and closing duties as required.

Required profile

• High school diploma or GED equivalent.
• Less than 1 year of experience in food‑and‑beverage service.
• No supervisory experience required.
• Ability to stand, walk, and perform physical tasks for extended periods.

Required skills