Customer Care Representative

About the role

We are looking for a Customer Care Representative to deliver high-quality support to our customers across all communication channels. The role involves responding to inquiries, resolving complaints, and maintaining accurate records while contributing to continuous service improvement.

Key responsibilities

• Respond to customer inquiries promptly, professionally, and courteously through company channels.
• Handle and resolve customer complaints, concerns, and service-related issues effectively.
• Document all customer interactions accurately and keep records up-to-date in the system.
• Escalate complex or unresolved issues to the Operations Manager when necessary.
• Coordinate with internal departments to ensure efficient issue resolution.
• Identify improvement opportunities and recommend practical solutions for service processes.
• Maintain comprehensive knowledge of the company’s products and services to provide accurate information.
• Prepare and submit regular reports on customer feedback, recurring issues, and service trends to senior management.

Required profile

• Bachelor’s degree in Business Administration, Communications, or a related field.
• 1–2 years of experience in customer service, support, or a similar role.
• Experience with CRM systems or customer support tools is an advantage.
• Excellent written and verbal communication skills in English and Arabic.

Required skills

• Proficiency with CRM systems.