Immigration and Visa Office Manager

About the role

Glocal Immigration is seeking a client‑focused Immigration and Visa Office Manager to run the daily operations of its Amman office while coordinating with teams in Egypt and Canada. This hands‑on position supports client intake, document handling, and scheduling without providing legal advice.

Key responsibilities

• Maintain the organization and professional operation of the Amman office.
• Welcome clients and respond to inquiries via in‑person, phone, email, and WhatsApp.
• Explain general visa procedures and schedule virtual consultations with the RCIC.
• Conduct structured client intake, collect, scan, label, and securely transfer documents to overseas processing teams.
• Identify missing information, follow up with clients, and track active files, appointments, biometrics requests, and deadlines.
• Communicate approved application updates without giving legal advice.
• Maintain accurate, confidential client and office records.
• Assist in training team members on intake, document collection, and customer service.

Required profile

• Friendly, honest, reliable, organized and interested in long‑term employment.
• Verifiable experience in visa, immigration, or international travel services.
• Practical knowledge of visa requirements for at least one major destination (e.g., Canada, USA, UK, Australia, Schengen).
• Legal authorization to work in Jordan and ability to commute daily.
• Strong attention to detail and ability to manage multiple clients and deadlines.

Required skills

• Excellent spoken and written Arabic and English.
• Proficiency with computer, email, PDF handling, scanning, and electronic filing.
• Strong customer‑service and interpersonal communication abilities.

What we offer

• Competitive monthly basic salary.
• Performance‑based commissions paid quarterly upon meeting targets.
• Ongoing training and professional development.
• Stable, long‑term employment with an international firm.