Quality Business Analyst

About the role

We are looking for a Quality Business Analyst to bridge the gap between business stakeholders and the development team. You will ensure that requirements are well‑defined, testing is thorough, and client issues are resolved promptly.

Key responsibilities

• Collaborate with stakeholders and product owners to elicit and define business requirements and project objectives.
• Facilitate communication between developers (Vietnamese), product owners (English) and end‑users (English).
• Participate in Agile ceremonies such as sprint planning, daily stand‑ups, sprint reviews and retrospectives.
• Perform user acceptance testing, develop and execute test plans, test cases and test scripts.
• Identify, analyse and report software defects using JIRA.
• Work with the development team to ensure requirements are testable and to review designs.
• Conduct functional, regression, integration and system‑level testing.
• Maintain comprehensive documentation of test procedures, results and coverage.
• Provide client support via email and live chat, acting as the primary point of contact for inquiries.
• Troubleshoot and resolve client issues by researching solutions and collaborating with internal teams.

Required profile

• Strong analytical mindset with the ability to translate business needs into clear test scenarios.
• Excellent written communication skills in English.
• Experience working in an Agile environment.
• Customer‑focused attitude and ability to manage expectations.

Required skills

• JIRA
• Test planning and execution
• User acceptance testing (UAT)
• Functional, regression, integration and system testing
• Agile methodologies