RAN Customer Complaints Analyst (Part-Time)

About the role

We are looking for a highly motivated and passionate candidate to verify and solve customer tickets received through various systems by conducting analysis, visiting customers, and applying required actions to ensure optimal service delivery.

Key responsibilities

• Conduct Radio Frequency (RF) drive tests, collect and analyze data to verify customer tickets under investigation.
• Monitor RAN key performance indicators and collaborate with RAN optimization engineers to identify deviations and take corrective actions.
• Visit customers to understand their needs and provide optimal solutions that enhance experience and satisfaction.
• Audit sites, address RAN issues affecting coverage or quality, and propose solutions such as repeaters, IBS, relocations, expansions, or new micro‑sites.
• Follow up on TRC‑reported cases with relevant teams and submit feedback according to SLAs.
• Track coverage‑related TRC sites, report additional site requirements to planning.
• Coordinate with customer care, sales, and engineering teams to ensure smooth process flow per SLAs.
• Perform other duties assigned by the direct supervisor.

Required profile

• Bachelor’s degree in Electrical Engineering, Communication Engineering, or a related field.
• 0–2 years of relevant experience preferred.

Required skills

• Radio Frequency (RF) drive testing
• RAN performance monitoring
• Site audit and optimization