Senior Sales & Relationship Officer

About the role

The Senior Sales & Relationship Officer is responsible for retaining market share, nurturing merchant relationships and driving portfolio growth. You will act as the primary point of contact for merchants, ensuring rapid service delivery and promoting the adoption of new products.

Key responsibilities

• Maintain a 24‑hour turnaround time for all service calls.
• Introduce and upsell new products to existing merchant bases.
• Investigate complaints, recommend process improvements and enhance service levels.
• Provide market and competitor intelligence to shape sales strategies.
• Develop and execute merchant education programs to increase card acceptance.
• Manage high‑value merchant portfolios, ensuring profitability and handling escalations.
• Prepare and update individual merchant account plans.
• Collaborate with internal stakeholders to deliver premier service across functional teams.

Required profile

• Proven experience in merchant relationship management or a similar sales role.
• Strong analytical skills with the ability to perform performance analysis.
• Excellent communication and negotiation abilities.
• Ability to work autonomously while meeting quantitative and qualitative targets.
• Commitment to professional and ethical standards.

Required skills