Tourism Sales & Service Officer / Senior Officer

About the role

Smile Travel is looking for enthusiastic professionals to join its sales team as Tourism Sales & Service Officers or Senior Officers. You will be the front‑line representative, promoting travel products and ensuring a seamless experience for our clients.

Key responsibilities

• Promote and sell airline tickets, holiday packages, visas, and Umrah services.
• Handle client inquiries before and after sales via phone, sales systems, and at sales counters.
• Provide professional support to guarantee customer satisfaction and loyalty.
• Achieve sales targets through effective cross‑selling and up‑selling.
• Maintain accurate records of reservations, sales, and client communications.
• Follow up on leads and potential clients to maximise conversion opportunities.

Required profile

• Up to 3 years of experience in travel & tourism sales.
• Practical experience with reservation ticketing and holiday package bookings.
• Presentable personality with strong interpersonal skills.
• Excellent communication and negotiation abilities.
• Proven ability to drive sales over the phone and in person.
• Strong organisational skills and ability to work under pressure.
• Team‑oriented mindset with a commitment to service excellence.

Required skills

What we offer

• Professional environment within a leading travel & tourism company.
• Growth opportunities and the chance to make a real impact in the industry.