Transformation Products Specialist

About the role

The Transformation Products Specialist will plan and lead change processes within the bank, ensuring transformation initiatives are well‑planned, cost‑optimized and enhance customer experience.

Key responsibilities

• Seek innovative solutions to drive operational excellence and efficiency.
• Evaluate business processes to identify gaps and improvement opportunities.
• Support implementation of strategic initiatives across Capital Bank Group and all geographies.
• Prepare AS‑IS and TO‑BE workflows to represent current and future process states.
• Conduct walkthrough sessions with technical teams for BRD and TO‑BE flows.
• Facilitate "show and tell" sessions between IT and business teams for feedback.
• Review test cases, participate in testing, and oversee defect resolutions to ensure fixes align with requirements.
• Track KPIs for system processes.
• Ensure PIR issues are resolved in a timely manner.
• Implement improved analytics and client insights to support roadmap prioritization and adoption of new systems and processes.

Required profile

• Bachelor’s degree.
• Minimum 3 years of relevant experience.