Account Manager - Social Media

About the role

Chain Reaction, an award-winning digital marketing agency based in the GCC and Levant, is looking for an Account Manager - Social Media. The role centres on understanding clients' goals and overseeing project strategy from start to finish.

Key responsibilities

• Manage client accounts end to end, ensuring quality delivery, strong relationships, retention, growth and profitability.
• Build and maintain client relationships by understanding their business needs, priorities and opportunities.
• Coordinate with internal teams so deliverables meet client expectations, quality standards and agreed timelines.
• Lead and attend client meetings, giving strategic input and maintaining high service standards.
• Identify opportunities for repeat business, upselling, account growth and turning out-of-scope requests into revenue.
• Support new business: qualification, proposal development and pitches.
• Manage local and regional accounts with consistent service, quality and commercial standards.
• Provide strategic oversight on priority accounts, including strategy, campaign planning, renewals and key client discussions.
• Work with the Account Director to achieve account management, commercial and revenue targets.
• Coach and support team members on briefs, account plans, presentations and client-facing work.
• Contribute to improving the account management function and support the Account Director with departmental tasks.

Required profile

• Bachelor's degree in Marketing, Mass Communication, Business or a related field.
• 5-8 years of relevant agency experience.
• Experience in account growth, new business and identifying commercial opportunities.
• Experience with RFPs, proposals and pitch processes is a plus.

Required skills

• Excellent written and verbal communication and presentation skills.
• Strong client relationship and stakeholder management skills.
• Organizational and multitasking skills, able to manage several accounts and priorities.
• Proactive, intuitive and solutions-oriented approach.
• Strong commercial awareness and strategic thinking.
• Creative, social-first mindset with strong knowledge of social and digital best practices.
• Ability to turn client requirements into clear briefs and actionable plans.

What we offer

• A voice that matters and a platform to express yourself.
• Continuous growth and learning opportunities.
• A positive environment that prioritises well-being and health.
• A strong, supportive team.