Account Support Officer – B2O Accounts, MENA

About the role

The British Council is looking for an Account Support Officer in Amman to help manage relationships with Business to Organisation (B2O) accounts such as businesses, schools, universities and governmental organisations, delivering customer success in the MENA region. The role works with Delivery and Sales teams to manage the customer's experience of the product or solution and to help clients achieve their goals.

Key responsibilities

• Register and onboard new clients across British Council systems, train key stakeholders on products, systems and resources, and collaborate with Delivery and Operations teams to maintain service quality.
• Manage client enquiries, service requests and support cases, coordinate changes to service delivery, resolve issues within agreed timelines and share client feedback with internal teams.
• Provide clients with data and reports on delivery, engagement, outcomes and performance metrics, keep client information accurate in CRM and other systems, run monitoring and evaluation and identify performance improvements through data analysis.
• Support account retention and growth with Account Managers by delivering client insights, researching new business opportunities and helping uncover repeat and new business.
• Gather feedback on future cohorts and courses, contribute to key account plans and respond to client needs.
• Oversee operational, financial and coordination activities: raise and issue invoices in line with compliance, maintain supplier registration and documentation, monitor payments and debt control, organise legal and contractual records, and coordinate internal colleagues and external suppliers.

Required profile

• Experience in sales and/or account/customer management.
• Good relationship management capability.
• Local language at C2 level for speaking and writing; English at B2 speaking and writing.
• University degree or equivalent in a relevant subject.
• Must have the legal right to live and work in Jordan; the position is only open to eligible candidates.

Required skills

• Desirable: sales or marketing qualifications and B2O sales experience, especially with education and government sectors.
• Desirable: experience of English Language Teaching and/or assessment.
• Desirable: familiarity with Salesforce or similar CRM.

Job grade 4/H, monthly salary JOD 645, closing date 4 November 2026.