AI Prompt Engineer

About the role

ClearGrid is seeking an AI Prompt Engineer to design and manage AI voice agents that interact with customers in Arabic and English. The role sits at the intersection of large language models, voice technology, and financial services compliance.

Key responsibilities

• Write and maintain system instructions for AI voice agents, including persona, tone, identity verification, and dialect‑specific behavior for Gulf Arabic audiences.
• Encode lender‑specific compliance rules into prompts and inject dynamic customer data to personalize interactions.
• Run daily test calls, review live recordings, identify bugs or compliance gaps, and deploy hot‑fixes.
• Develop and evaluate new agent voices, tune STT/ASR, TTS, latency, temperature and other model parameters to ensure natural, compliant behavior.
• Monitor AI tooling and voice technology trends, translate insights into improvements for the agent stack, and maintain detailed documentation for each prompt version.

Required profile

• Native or near‑native Arabic speaker.
• Professional experience in AI prompt engineering or LLM model training.
• Working knowledge of voice AI components (STT/ASR, TTS, latency management, hallucination mitigation).
• Understanding of LLM behavior, including temperature and other generation parameters.

Required skills

• Prompt engineering for conversational AI.
• Speech‑to‑text (STT) and automatic speech recognition (ASR).
• Text‑to‑speech (TTS) synthesis.
• LLM parameter tuning (temperature, top‑p, etc.).

What we offer

• Opportunity to shape AI‑driven products in a fast‑growing fintech startup.
• Collaborative environment with cross‑functional teams.
• Exposure to cutting‑edge AI and voice technologies.