Backend Software Engineer – SaaS Contact Center
Maqsam · Amman
وصف الوظيفة
About the role
Maqsam, the leading Arabic AI‑powered contact‑center solution in the MENA region, is looking for a Backend Software Engineer to join its SaaS team. You will work on high‑availability systems that power Arabic call transcription, analytics and AI‑driven insights.
Key responsibilities
- Translate business requirements into well‑defined technical solutions and implement them.
- Debug and troubleshoot complex software issues in a high‑availability environment.
- Optimize system performance through testing and code refinement.
- Collaborate with cross‑functional teams to integrate new technologies and frameworks.
- Conduct code reviews to ensure quality and best‑practice implementation.
- Document development processes, code changes and critical information.
- Participate in design and architecture decisions for internal systems and databases.
- Support junior engineers and help onboard new team members.
Required profile
- 3‑5 years of experience in backend or full‑stack web development.
- Strong problem‑solving and analytical abilities.
- Excellent communication skills for both technical and non‑technical audiences.
- Commitment to continuous learning and professional development.
- A degree in Computer Science, Engineering or a related field is preferred.
- Experience with mobile development or VoIP projects is a plus.
Required skills
- Backend development (scalable and robust system design).
- Full‑stack web development.
- Ruby on Rails.
- Relational databases and their integration.
- VoIP‑related technologies (optional but beneficial).
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Maqsam
Amman