Business Support Systems Associate

About the role

The Business Support Systems Associate will help develop, maintain and monitor core financial and data platforms. The role focuses on database operations, system integrations, reporting and daily operational support to ensure stability, data accuracy and business continuity.

Key responsibilities

• Assist in managing and supporting core systems, including database operations and application services.
• Execute SQL queries and support data extraction, validation, and analysis tasks.
• Monitor system performance, troubleshoot issues, and escalate incidents when required.
• Support daily operational activities such as transaction monitoring and reporting.
• Participate in system releases, testing, and deployment activities.
• Support integrations with external systems and APIs, including payment and reporting platforms.
• Collaborate with internal teams (IT, Operations, Finance, Marketing) to meet business requirements.
• Document processes, procedures, and technical configurations.
• Assist in maintaining dashboards and reports for business and operational insights.
• Ensure compliance with security, data protection, and operational standards.

Required profile

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 1‑3 years of experience in business support systems, IT support, or related roles.
• Basic knowledge of SQL and relational databases (preferably Oracle).
• Understanding of system operations, APIs, and data flows.
• Familiarity with Linux/Unix operating systems and basic command‑line usage.
• Eligible to work in Jordan.

Required skills

• SQL
• Oracle
• Linux/Unix command line
• APIs
• Jenkins (or similar monitoring/job scheduler)