Customer Experience Representative (Arabic & English)

About the role

Binance, a global cryptocurrency exchange, is looking for a Customer Experience Representative fluent in Arabic and English to join its Customer Service team. Support is delivered through ticketing systems and live chat, covering customer queries, complaints and identity approval processes. The role suits empathetic, communicative and problem-solving people who advocate for customers and gather feedback.

Key responsibilities

• Handle high-volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines and policies
• Support other business units with customer liaison and accurately document customer requests
• Manage complaints, offer solutions and follow up until resolved
• Engage customers proactively and go the extra mile

Required profile

• At least 1 year of customer service experience, preferably in finance or e-commerce
• College degree or above
• Fluency in Arabic and advanced English
• Previous cross-functional support experience is an advantage
• Willingness to work under different work shifts and a positive view of the crypto industry

Required skills

• Strong communication skills and ability to work under pressure
• Honesty, integrity, responsibility and teamwork
• Proactive, meticulous and able to exceed expectations

What we offer

• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (depending on role and team)
• A flat, user-centric global organization with opportunities for growth and learning