Customer Service Advisor (Arabic/English) – Amman

About the role

Join Concentrix as a Customer Service Advisor in Amman, providing bilingual support to customers across multiple industries. You will engage with customers through voice, email, chat, and social media, ensuring a consistent and high‑quality experience.

Key responsibilities

• Review customer requests and respond according to their needs and situations.
• Manage multichannel interactions (voice, email, social media, chat) to deliver a seamless experience.
• Develop technical proficiency with the software solutions used by Concentrix.
• Promote positive brand experiences for both customers and client companies.

Required profile

• Bachelor's degree or diploma in any related field.
• Bilingual proficiency in Arabic and English.
• Proactive, self‑motivated, and solution‑oriented attitude.
• Availability to work rotating and weekend shifts.

Required skills

What we offer

• Comprehensive training and access to cutting‑edge technologies.
• Free learning and leadership development programs.
• Clear career growth path with internal promotion opportunities.
• Supportive, inclusive workplace culture.