Customer Service Representative (3‑Month Contract)

About the role

A reputable organization in Jordan is looking for a Customer Service Representative on a full‑time, 3‑month contract starting 1 February 2026. The role focuses on handling inbound and outbound inquiries while maintaining high service standards.

Key responsibilities

• Handle inbound and outbound customer inquiries via phone and email.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues promptly and professionally.
• Maintain clear and detailed records of customer interactions.
• Escalate complex issues to relevant departments when necessary.

Required profile

• Bachelor’s degree (preferred).
• Previous experience in customer service or a related field is an advantage.
• Excellent English language skills.
• Willingness to work in shifts and full‑time for the entire 3‑month period.
• Strong communication, interpersonal, and problem‑solving abilities.

Required skills

• Professional attitude and strong problem‑solving abilities.

What we offer

• Full‑time employment for 3 months with competitive compensation.
• Social Security coverage.
• Opportunity to work with a highly reputable organization.
• Professional and supportive work environment.