Customer Service Representative – Banking

About the role

Jordan Kuwait Bank is looking for a motivated Customer Service Representative to be the front‑line ambassador of the bank. You will support existing customers, attract new ones, and ensure a high‑quality experience across all banking products and services.

Key responsibilities

• Execute cash handling and banking transactions accurately.
• Identify customer needs and recommend suitable bank products or services.
• Handle inquiries, requests, and concerns professionally, ensuring satisfaction.
• Promote and cross‑sell bank products to meet branch targets and grow the customer base.
• Assist customers with onboarding and digital banking solutions.
• Process trade finance requests (LCs, LGs, BCs, etc.) efficiently.
• Perform any additional tasks assigned by the Line Manager.

Required profile

• Bachelor’s degree in Accounting, Finance, or a related field.
• 1‑2 years of experience in customer service or banking (fresh graduates are welcome).
• Fluent in Arabic and English.
• Strong communication, negotiation, and interpersonal abilities.
• Ability to identify counterfeit currency and manage cash.
• Team‑player with a collaborative mindset.

Required skills

• Proficiency in Microsoft Office applications.
• Comprehensive knowledge of banking products, services, rules, and regulations.
• Proven selling and cross‑selling capabilities.