Customer Success Account Manager

About the role

The Customer Success Account Manager (CSAM) serves as a trusted advisor to enterprise customers, helping them realize business value from Microsoft cloud, AI and digital transformation investments. This position blends customer‑success leadership, strategic account management and growth responsibilities to ensure adoption, consumption and expansion.

Key responsibilities

• Build and maintain trusted relationships with customer executives and key stakeholders.
• Develop and execute Customer Success Plans aligned with customer business priorities.
• Drive adoption, usage growth and measurable business value across Microsoft cloud solutions.
• Lead executive business reviews and strategic customer engagements.
• Identify risks early and create mitigation plans to protect customer success.
• Accelerate cloud, security, data, AI and workplace transformation initiatives.
• Connect business objectives with technology capabilities to deliver measurable outcomes.
• Advocate for customer needs and influence internal teams to deliver exceptional experiences.
• Identify expansion opportunities, generate pipeline and qualify new business cases.

Required profile

• Executive stakeholder management and influencing skills.
• Consultative, trusted‑advisor approach.
• Strategic thinking and problem‑solving abilities.
• Strong negotiation and executive communication skills.
• Collaboration across sales, technical, partner and delivery teams.
• Customer‑centric mindset with accountability for outcomes.

Required skills