Customer Success and Sales Manager - B2B SaaS

About the role

BookMyPet is a UAE-founded pet care technology company operating in the UAE and Saudi Arabia, with ambitions to expand internationally. Its B2B SaaS platform, BookMyPet PRO, helps pet care businesses manage and grow their operations through booking management, CRM, WhatsApp automation, AI-powered customer engagement, marketing tools, payments and customizable booking websites. The company is looking for a results-oriented B2B SaaS Sales Executive in Amman to accelerate adoption of BookMyPet PRO across regional and international markets.

This is a hands-on, target-driven sales position focused on acquiring new B2B SaaS customers, following a hybrid model combining office work in Amman with remote work and virtual client meetings.

Key responsibilities

• Identify, prospect and engage potential B2B customers through outbound calls, LinkedIn, email, referrals and other channels.
• Conduct online product demonstrations, explain the value of BookMyPet PRO and address customer needs.
• Manage the full sales cycle: qualification, follow-ups, objection handling, negotiation and closing of subscriptions.
• Achieve monthly and quarterly targets for new subscriptions and recurring revenue (MRR).
• Build and maintain a healthy pipeline, track opportunities and give regular forecasts.
• Identify new opportunities, customer segments and potential partnerships.
• Coordinate with onboarding and customer success teams for a smooth handover after closing.

Required profile

• 2-4+ years of experience in B2B sales, preferably SaaS, technology or subscription-based solutions.
• Proven track record of meeting or exceeding sales targets.
• Experience in outbound prospecting, lead generation and closing deals.
• Fluency in English and Arabic, written and spoken.
• Nice to have: experience selling SaaS to SMEs, experience in the UAE, Saudi or wider GCC markets, and familiarity with WhatsApp Business, CRM, booking software or AI-powered business tools.

Required skills

• Strong communication, presentation and negotiation skills.
• Confidence in virtual product demonstrations and selling to business owners and decision-makers.
• Experience using CRM and sales pipeline management tools.
• Self-motivated, organized and able to work independently in a hybrid setting.